Frequently Asked Questions
FAQ Section Name
Nothing in this policy inhibits a student’s right to pursue other legal remedies as students are entitled to resolve any matter by exercising their rights to other legal remedies, however where a student undertakes this action any expenses incurred will be borne by the student.
All complaints and appeals received by Sixth Sense Beauty Institution (SSB) will be recorded (in SSB’s Complaints and Appeals Register), acknowledged and dealt with fairly, efficiently and effectively. This includes but is not limited to allegations involving the conduct of SSB’s Trainers/Assessors, any other SSB staff, a third party providing services on behalf of SSB or another student or students studying at SSB.
This appeals policy also addresses appeals made by potential or enrolled SSB students requesting a review of decisions, including assessment decisions, made by SSB’s Trainers/Assessors, any other SSB staff in the provision of SSB’s educational services.
SSB will ensure that the manner in which it conducts a review of a complaint or appeal will:
• Ensure that the principles of natural justice and procedural fairness are adopted at every stage of the complaint and appeal process
• Ensure that all complaints and requests for an appeal are acknowledged in writing and finalised as soon as practicable
• Provide for a review by an appropriate party independent of SSB and the complainant or appellant, at the request of the individual making the complaint or appeal, if the processes fail to resolve the complaint or appeal to the satisfaction the complainant or appellant.
Where SSB considers that more than 60 calendar days may be required to process and finalise the complaint or appeal, SSB will inform the complainant or appellant in writing, including reasons why more than 60 calendar days are required. In addition, SSB will regularly update the complainant or appellant on the progress of the matter.
Throughout all stages of the complaint and appeal process, SSB will securely maintain all records relating to the complaint or appeal and their outcomes on the relevant student’s file (Note – student’s files are maintained in a secured location (locked) within SSB, and only accessed on a need to know basis). Once the outcome of the complaint or appeal has been finalised, SSB will identify the cause/s of complaint or appeal and will take appropriate corrective action/s to eliminate or mitigate the likelihood of re‐occurrence.
SSB’s Compliance Manager will initiate appropriate action to ensure that any new policies, procedures, systems, forms or processes are implemented immediately; with the implementation, date recorded on SSB’s Complaints and Appeals Register.
Formal Complaint or Appeal Procedure
A formal complaint or appeal can be lodged using any one of the following methods:
• In person (To Sixth Sense Beauty Institute’s Reception or Management Member)
• By mail to 150 South Bridge Road, #01-21 Fook Hai Building Singapore 058727
• By email to email@example.com
Once the complaint or appeal is received, SSB’s Training Manager will convene an independent panel to hear the complaint or appeal; called the Complaint and Appeal Committee. Note ‐ The independent panel shall not have had any previous involvement with the complaint or appeal. This panel will include:
• Training Manager
• A member of SSB’s Teaching staff
• A member of SSB’s Administration team
This centre has clear and strict policies regarding malpractice and does not tolerate any breach against our assessments whether summative, formative, assignment-based, or examination based. Malpractice is any irregular conduct, on the part of a candidate or centre staff, which gives an unfair advantage to a candidate or group of candidates, or disadvantages other candidates. This Malpractice Policy will be distributed to all candidates with their confirmation of registration and during their course induction. This policy is version controlled.
- Examples of irregular conduct which constitutes malpractice, although not wholly exclusive, includes:
- plagiarism of another's work without acknowledgement and appropriate reference to the other's work
- copying or collusion, or attempted copying or collusion, during an examination or of other assessed work
- Obtaining unauthorised access to examination materials
- using or trying to use unauthorised material or other aids in an examination (eg. unauthorised electronic media such as mobile phones and palm tops; notes, books and study guides)
- behaviour which disrupts, or has the potential to disrupt, the smooth running of the examination (e.g. not following the invigilator's instructions)
- impersonation a candidate (i.e. claiming to be someone other than yourself)
- altering or forging any results documents or certificates
Cases of malpractice can be identified in a number of different ways. They may be:
- reported by the tutor or an invigilator or an examiner via a report where the behaviour of an individual has had a disruptive effect on other candidates
- reported by an invigilator or examiner or assessor, who may identify shared answers in an examination script or identical wording in a coursework assignment
- identified by an internal verifier who may identify identical work in coursework assignments
In cases where malpractice is identified or suspected by the Centre, it is required to submit a written report detailing the suspected irregular conduct and identifying any candidates who have been complicit in this conduct to the Awarding Body's own malpractice notification procedures.
Dealing with malpractice with regards to students
All cases of suspected malpractice will be investigated thoroughly by the Training Manager who will keep a record of all evidence and witness statements collected from the investigation.
Our Refund Policy is as follows:
Refund for Withdrawal for Cause:
Sixth Sense Beauty (SSB) shall immediately reimburse the student within 7 days after receiving the Student's notice of withdrawal notice.
Refund for Withdrawal without cause:
Where the student withdraws from the course without cause Sixth Sense Beauty (SSB) shall after receiving the Student's written notice of withdrawal refund to the students the following sums (less any bank administrative charges properly paid):
100% - More than 30 days before the course commencement date
50% - Before, but not more than 15 days before the course commencement date
Once you have completed all the specified assessments for the qualification and your lecturer has awarded a pass mark for all the evidence you have submitted, you will have a final external practical exam carried out by the iTEC examiner.
When iTEC have received the theory papers from the centre (college, school, training provider), the results are sent back to the centre 20 working days later. Your centre will then send out your results directly to you.
Please contact us at +65 6909 9278 or email us at firstname.lastname@example.org.
We will be able to arrange a re-sit for you.