Going the Extra Mile to Create a Positive Customer Experience

Going the Extra Mile to Create a Positive Customer Experience

Going the Extra Mile to Create a Positive Customer Experience

Going the Extra Mile to Create a Positive Customer Experience

Going the Extra Mile to Create a Positive Customer Experience
Going the Extra Mile to Create a Positive Customer Experience

WSQ Courses

Going the Extra Mile to Create a Positive Customer ExperienceCRS-Q-0041723-RET

  • $290.00

Course Title

Going the Extra Mile to Create a Positive Customer Experience

 

Course Objectives

This course is about communicating with the customers and giving a positive impression whenever dealing with a customer. By doing this, the learner can create a positive impression of the organisation and the customer service it provides. Everyone enjoys the experience of good customer service if they feel that the person serving them really wants to create the right impression, responds to them and gives them good information.

 

Course Content

Recognise the diverse range of customers and their needs and expectations

  • Learning Unit 1: Establish rapport with customers
  • Learning Unit 2: Respond appropriately to customers
  • Learning Unit 3: Communicate information to customers
  • Learning Unit 4: Understand how to give customers a positive impression of themselves and the organisation

 

Who should attend this course

  • Customer-Facing Staff
  • Customer Service Representatives
  • Call Centre Officers
  • Store Advisors
  • Service Crew

 

Certification

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

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